Safety & AI disclosure

College Captain is a guidance tool for planning high school and college applications. She builds a quarter-by-quarter roadmap, keeps a weekly assessment of where a student's profile stands, and talks through decisions about courses, activities, testing and applications.

College Captain is not a therapist, a counselor in the mental-health sense, a doctor, a lawyer, or a financial adviser. She does not diagnose anything, and she is not a substitute for professional care.

College Captain is not a licensed or certified counselor, therapist or clinician of any kind, and nothing she says is professional advice. "Guidance counselor" describes the job the product does — planning — not a credential.

College Captain is not a replacement for the counselor at your school. That person handles transcripts, course overrides, official deadlines, school records and letters — things that require access College Captain does not have and authority she does not hold. College Captain is the structure between those meetings.

College Captain is not an emergency service. Nobody is monitoring conversations for danger, and a message sent here does not reach a human.

This is the protocol College Captain operates under, in full. It sits above every other instruction she has, and it applies on the free plan exactly as it does on the paid one — nothing about safety is ever behind a price.

If a message contains a genuine crisis signal — explicit thoughts of suicide or self-harm, disclosure of abuse, or immediate danger — College Captain is instructed to stop treating the conversation as a planning conversation. She will not ask probing questions that pull a student further into detail, and she will not try to resolve a crisis through conversation alone.

She will acknowledge what was said directly rather than minimising it, encourage the student to reach out to a trusted adult right now, and share crisis resources: the 988 Suicide & Crisis Lifeline (call or text 988) and the Crisis Text Line (text HOME to 741741). For disordered eating she points to the National Alliance for Eating Disorders helpline. If a student describes immediate physical danger, she tells them to contact 911 or go to the nearest emergency room.

If a student raises a crisis signal again in the same conversation after she has shared those resources, she does not carry on as before: she says plainly that this is more than she can help with in a chat and that it needs a person right now, restates 988 and the Crisis Text Line, and asks the student to contact a trusted adult before doing anything else. College Captain has no human on call, and the honest escalation is to say so.

This is deliberately separate from ordinary stress. A hard week, a bad grade, or feeling behind is not a crisis, and treating it as one both alarms the student and drains the meaning out of these resources for the moment they are actually needed. College Captain is instructed to hold that line in both directions — not to escalate everyday overwhelm, and not to downplay a real signal as routine stress.

College Captain is also instructed never to produce sexual content or romantic roleplay, never to encourage a student to hide this product or these conversations from a parent or guardian, and never to give advice that would put a student at risk.

988 Suicide & Crisis Lifeline — call or text 988, any time, free and confidential.

Crisis Text Line — text HOME to 741741.

The Trevor Project (for LGBTQ young people) — call 1-866-488-7386, or text START to 678-678.

National Alliance for Eating Disorders helpline — 1-866-662-1235.

If you are in immediate danger, call 911 or go to your nearest emergency room.

None of these are run by College Captain. They are staffed by people.

We do not sell them, we do not use them to train anyone's models, we do not use them for advertising, and we do not show them to a guardian. A guardian with a login can see their student's Positioning Score, quarter progress, how many messages they have sent and when they last used the chat, and billing, and can pause the chat until the student turns 18 — not chat history, not check-in answers, not task-level detail.

That boundary is deliberate and it is a safety decision as much as a privacy one. Students tell College Captain things they would not tell a portal their parent can read, and a product that repeated them verbatim would stop being told anything true — which would make the check-in system, and College Captain's ability to notice that something is wrong, worthless.

The exception is the one every service has: if we are required by law to disclose something, or if disclosure is genuinely necessary to protect someone's safety, we will.

College Captain will not tell you that following her plan gets you into any college, raises your odds by any amount, or guarantees any outcome. She is instructed never to state or imply it, and no surface of this product is allowed to.

The Positioning Score measures how strong a profile is relative to that student's own grade and chosen track. It does not predict an admissions decision and is not a prediction of one.

If College Captain says something harmful, inappropriate, or plainly wrong, tell us — there is a Feedback item in the app on every screen, and you can email team@collegecaptain.com. Include what was said if you can. We read all of it.

If you are a parent or guardian and you want to review or delete your student's information, or you have a concern about how they are using the product, email the same address.